A phone system that works
A phone system that works wherever your team does – not tied to a desk or a landline.
Book a free discovery callTraditional phone lines can’t keep up
The UK’s traditional PSTN and ISDN phone network is being switched off by Openreach on 31 January 2027 – after that date, businesses still relying on a traditional phone line will lose service entirely, with no extension and no grace period. Traditional phone lines are also expensive and inflexible even before then. VoIP runs over your internet connection instead, so your team can take calls from the office, from home, or from a laptop on a train – all on the same number.
A phone system built around
how your team actually works.
Cloud-Hosted Phone System
No on-site hardware to maintain — your entire phone system lives in the cloud, managed and kept up to date without disruption.
Mobile & Softphone Apps
Take calls on desk handsets, mobile apps or laptop softphones, all under the same number – your team stays reachable wherever they work.
Auto-Attendant & Call Queuing
Professional call routing, IVR menus and queuing so callers reach the right person first time, even during busy periods.
Microsoft Teams Integration
Make and receive calls directly through Teams, keeping calling in the same tool your team already uses for everything else.
Call Analytics & Reporting
Visibility into call volumes, wait times and team responsiveness – useful for customer-facing teams that need to prove service levels.
Number Porting & Multi-Site Rollout
Keep your existing numbers, or roll out a consistent system across multiple offices with centralised management.
A migration planned to avoid dropped calls, not cause them.
Assess
We review your current phone setup – numbers, call volumes, existing contracts and hardware — so nothing gets missed in the move.
Design
A system designed around how your team actually works, including call routing and integrations like Microsoft Teams.
Migrate
Numbers ported and rolled out on a planned timeline, phased across sites if needed, to avoid any gap in service.
Support
Ongoing management, call analytics and scaling as your team grows – from the same team who support the rest of your IT.
We’ve partnered up with industry-leading experts
How Silver Fern delivers value
Customer-First Approach
We prioritise your needs, providing tailored solutions and responsive support to ensure your business runs smoothly with minimal downtime.
Fully UK-Based Team
Our entire team operates from the UK, ensuring local expertise, fast response times, and clear, time-zone-aligned communication every step.
Rapid Response Times
When issues arise, we act fast. Our UK-based team ensures prompt responses to keep your business moving without delay.
Trusted Partnerships
Our reliable service, consistent results, and genuine commitment to client success have helped us build lasting, trusted relationships.
Dynamic Business Solutions
As your business grows, our adaptable approach ensures we continue delivering solutions aligned with your evolving goals and challenges.
Tailored Support
Every business is different. We design flexible support packages aligned to your needs, growth plans, and daily operations.
Let’s start the conversation.
Tell us about your business and where IT is causing you problems. We’ll give you a straight read on what you’ve got, what we’d do differently, and whether working together makes sense.
- Uncovering recurring issues, ownership gaps and security concerns
- Mapping how IT works today, and where it breaks down
- What fully owned IT looks like in practice
- Leaving with clear, actionable next steps